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Full Potential Group™


Terms and Conditions

 

(1) Introduction

Please read these terms and conditions carefully. 

They govern both the purchase of products and the booking of events and courses on our website.

You will be asked to expressly agree to these terms and conditions before you place an order for products or book an event or course on our website. 

(2) Interpretation

In these terms and conditions, “we” means Full Potential Group (and “us” and “our” will be construed accordingly); and “you” means our customer or potential customer for products or events or courses (and “your” will be construed accordingly).

(3) Order process

The advertising of products, events and courses on our website constitutes an “invitation to treat”; and any order for products, events and/or courses constitutes a contractual offer.  No contract will come into force between you and us unless and until we accept your order in accordance with the procedure detailed below.

In order to enter into a contract to purchase products, events or courses from us, you will need to take the following steps: (i) add the item to your shopping cart, (ii) click the ‘checkout’ button, (iii) insert your billing details, (iv) confirm or amend your order, confirm or amend your billing details, and (v) then pay either by credit or debit card.

Before you place your order, you will have the opportunity of identifying whether you have made any input errors (by reviewing the order in the shopping cart and at the order confirmation stage).   You may correct those input errors before placing your order (by updating the shopping cart and by clicking on ‘amend your order’ or ‘amend your details’ at the order confirmation stage).

We will not file a copy of these terms and conditions specifically in relation to your order.  We may update the version of these terms and conditions on the website from time to time, and we do not guarantee that the version you have agreed to will remain accessible.  We therefore recommend that you download, print and retain a copy of these terms and conditions for your records.

The only language in which we provide these terms and conditions is English.

(4) Standard Products, events and courses

We offer a range of books, coaching resources, and other products on our website.

The website also includes a booking facility for events and courses.

Any travel and accommodation bookings you make in connection with an event or course are between you and the relevant service provider.  We are not party to any such contract.  Accordingly, all travelling and accommodation expenses are to be met by you and are not our responsibility.  Any cancellation charges for travel or accommodation are to met by you.

(4.1) Full Potential Leadership Programme - Terms & Conditions

Confirmation:

Prices do not include accomodation and subsistence.

A booking is confirmed on 100% payment of the full fee.

Group bookings are required to book 10 weeks in advance.

Group bookings are any booking of 3 or more people.

FPG reserve the right to cancel a ‘reserved’ place if full payment has not been received. Should a delegate be unable to attend for whatever reason, then at no additional cost, a replacement delegate may attend as long as FPG receive this notification within one week of the event date.

Cancellation:

The following cancellation fees apply from the date of the event:

61 – 15 working days = 65%
14 – 0 working days = 100%

FPG reserves the right to cancel any events up to 2 months before the start date and, if possible, an alternate date will be offered. Where there is no alternative date available, a full refund will be provided.

Marketing Subscription:

By accepting these terms & conditions you will receive relevant and targeted marketing messages.  Each message will have an unsubscribe option should you wish to cancel these at any time.

Full Terms & Conditions and Privacy Policy:

Full details can be viewed at www.fullpotentialgroup.co.uk

If you wish to contact Full Potential Group, please call 01628 488990 and speak to a member of the Marketing team or email info@fullpotentialgroup.com

(5) Prices and payments

Prices for products, events and courses are quoted on our website.  It is always possible that some of the prices on the website may be incorrect.  We will verify prices as part of our checkout procedure so that a product's, event's or course's correct price will be stated when you pay for the product, event or course.

Some events may be offered without charge; such events will nonetheless be subject to these terms and conditions.

In respect of product purchases, you will have to pay a delivery charge in addition to the price of the product, which will be as stated when you pay for the product.

Payment for products, events and courses must be made upon the submission of your order.  We may withhold products and/or cancel any contract between us made under these terms and conditions if the price is not received from you in full in cleared funds.

Any applicable VAT rates will be added in the shopping cart before the final completion of your order.

Payment for all products must be made by credit card or debit card (using the PayPal payment facility on our website).

Prices for products are liable to change at any time, but changes will not affect contracts which have come into force.

(6) Business customer accounts

From time to time we may agree to open an account for business customers (not consumers), enabling business customers to pay for products, events and/or courses in arrears. 

Where you hold an account, then upon or following the receipt of your order, we will send to you an invoice for payment of the price, and you will pay such invoice within 30 days of the date of the invoice. 

Accounts will be subject to such credit limits as we may notify to you from time to time. 

If you do not pay any amount properly due to us under or in connection with these terms and conditions on time, we may: charge you interest on the overdue amount at the rate of 8% per year above the base rate of HSBC Bank Plc from time to time (which interest will accrue daily until the date of actual payment, be compounded quarterly, and be payable on demand); or claim interest and statutory compensation from you pursuant to the Late Payment of Commercial Debts (Interest) Act 1998.

(7) Your warranties

You warrant to us that:

(a) you are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these terms and conditions; and

(b) the information provided in your order is accurate and complete.

Where you order a product using the website, you warrant that you will be able to accept delivery of the product.

Where you book an event or course using the website, you warrant that:

(a) you meet any pre-requisites relating to the event or course (pre-requisites will be published in course confirmation materials); and

(b) you will be able to attend the event or course at the time and place advertised.

(8) Product delivery policy

We will arrange for products you purchase to be delivered to the address for delivery indicated in your order.

We will use reasonable endeavours to deliver products within 7 working days of the date of our order confirmation.  However, we cannot guarantee delivery by this date.  We do however guarantee that unless there are exceptional circumstances all deliveries of products will be dispatched within 30 days of the date of our order confirmation.

We are able to arrange delivery of products to the UK, the rest of Europe and the rest of the world.  However, we reserve the right to cancel your order for products on the ground that the delivery destination gives rise to unusual, unexpected or excessive delivery costs or risks.  In these circumstances, we will of course refund to you the full amount paid in by you in respect of the relevant products.

(9) Product returns policy

You may cancel a contract to purchase a product or products at any time within 7 working days after the day you received the relevant products or products (subject to the limitations set out below). 

You will not have any such right insofar as a contract relates to: (i) the supply of any products which constitute audio or video recordings or computer software which have been unsealed by you; (ii) the supply of newspapers, periodicals or magazines; (iii) the supply of goods made to your specifications or clearly personalised; or (iv) the supply of goods which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.

In order to cancel a contract on this basis, you must inform us in writing and return the products to us immediately, in the same condition in which you received them.  Products returned by you in accordance with this Section will be refunded in full (including the cost of sending the products to you).  However, you will be responsible for paying the cost of returning the product to us.

If you cancel a contract on this basis and you do not return to the products to us, we may recover the products and charge you for the costs we incur in doing so.  Similarly, if you return the products at our expense, we may pass that expense on to you.

(10) Course cancellation and transfer policy

You may cancel an event or course booking at any time within 7 working days after the day the course was booked, providing the event or course has not actually commenced during that period.  If you cancel a booking during this period, you will be entitled to a full refund of the amount paid in respect of the event or course. 

Without prejudice to the right of cancellation set out above, you may cancel an event or course booking:

(a) at least 61 days before the event or course is due to begin (in which case you will be entitled to a full refund of the amount paid in respect of the event or course);

(b) between 29 and 60 days before the event or course is due to begin (in which case you will be entitled to a refund of 50% of the amount paid in respect of the event or course).

If you cancel an event or course booking 28 or less days before the event or course is due to begin, or if a delegate fails to attend an event or course, no refund will be paid.

In order to cancel an event or course booking, you must inform us in writing.

If you wish to transfer an event or course booking (i.e transfer to the same event or course being offered by us on a different date) then you should send us a request in writing.  Where we authorise a transfer, a transfer charge will be payable.  The amount of the transfer charge will depend upon the date upon which we received your request, as follows:

(a) requests received less than 14 days before the event or course is due to begin will be subject to a transfer fee equal to 50% of the cost of the event or course;

(b) requests received between 15 and 28 days before the event or course is due to begin will be subject to a transfer fee equal to 25% of the cost of the event or course;

(c) requests received 29 or more days before the event or course is due to begin will not be subject to a transfer fee.

For all transfers, you must confirm a new booking within 4 weeks of the original date of the event or course and the replacement course or event must take place within 12 months of the original date. 

A maximum of one transfer may be made in respect of any delegate.  We reserve the right to treat any additional transfer requests as cancellation requests.

As an alternative to a transfer or cancellation, another delegate may be substituted without penalty.

We reserve the right to change course dates and venues upon reasonable notice to you. 

We also reserve the right to cancel courses and events, without liability, by giving you  notice of cancellation at least 14 days before the scheduled start date for the relevant course or event (in which case we will refund to you all amounts paid in respect of the course or event).

(11) Refunds

If you cancel a contract and are entitled to a refund, we will usually refund any money received from you using the same method originally used by you to pay for your purchase.

We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your valid notice of cancellation (or send you our notice of cancellation).

Save as expressly set out in these terms and conditions, you will not be entitled to any refund of any amount paid to us under these terms and conditions.

(12) Consumers: statutory rights

Nothing in these terms and conditions affects any statutory rights you may have as a consumer.

(13) Limitation of warranties

We warrant that all products purchased on this website will be of satisfactory quality, and that all courses and events booked via this website will be provided with reasonable care and skill.

To the maximum extent permitted by applicable law:

(a) these terms and conditions set out the full extent of our obligations and liabilities in respect of the products, events and courses supplied to business customers hereunder; and

(b) all conditions, warranties or other terms concerning the products, events and courses which might otherwise be implied into a contract under these terms and conditions are expressly excluded.

(14) Force majeure

In this Section and Section 15 below, “force majeure event” means:

(a) any event which is beyond our reasonable control;

(b) power failure, industrial disputes affecting any third party, governmental regulations, fires, floods, disasters, civil riots, terrorist attacks or wars; and/or

(c) the unavailability of products.

Where a force majeure event gives rise to a failure or delay in us performing our obligations under these terms and conditions, those obligations will be suspended for the duration of the force majeure event.

(15) Limitations of liability

Nothing in these terms and conditions will limit or exclude your or our liability for: (i) death or personal injury caused by negligence; (ii) fraud or fraudulent misrepresentation; or (iii) any matter for which it would be illegal to limit or exclude, or attempt to limit or exclude, liability.

Subject to this:

(a) we will not be liable for any losses arising out of a force majeure event;

(b) we will not be liable in respect of any defect in the products arising from fair wear and tear, wilful damage, accident, negligence by you or a third party, use otherwise than in accordance with the manufacturer's or our instructions or recommendations, or any alteration carried out by you or any third party;

(c) our liability in connection with any event, course or product purchased through our website is strictly limited to the purchase price of the relevant event, course or product; and

(d) we will not be liable for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data or waste of management or office time, or loss of goodwill or reputational damage.

(16) Indemnity

You hereby indemnify us and undertake to keep us indemnified against all and any liabilities, losses, damages, expenses and costs (including legal expenses and amounts paid in settlement of any demand, action or claim) arising, directly or indirectly, out of a breach by you of any of your obligations under these terms and conditions.

(17) Breach of contract etc.

We may cancel a contract to supply products or deliver an event or course made under these terms and conditions immediately by written notice to you if:

(a) you fail to pay, on time and in full, any amount due to us under these terms and conditions;

(b) you commit any breach of your obligations to us under these terms and conditions; or

(c) you become insolvent or bankrupt, or enter into any insolvency or bankruptcy procedure or proceeding.

(18) Consequences of cancellation

Upon the cancellation of a contract:

(a) we will cease to have any obligation to deliver to you products, events or courses which are undelivered at the date of cancellation;

(b) you will continue to have an obligation where applicable to pay for products, events and courses which have been delivered at the date of cancellation (without prejudice to any right we may have to recover products); and

(c) all the other provisions of these terms and conditions will cease to have effect, except that Sections 12, 15, 16, 18 and 20 will survive termination and have effect indefinitely.

(19) Scope of these terms and conditions

These terms and conditions do not constitute or contain any assignment or licence of any intellectual property rights, do not govern the licensing of works comprised or stored in products, and do not govern the provision of any services by us (other than events and courses booked via the website).

(20) General terms

Images of products on our website are for illustrative purposes; actual products may differ from such images.

We will treat all your personal information that we collect in connection with your order in accordance with the terms of our privacy policy; use of our website will be subject to our website terms of use.

Contracts under these terms and conditions may only be varied by an instrument in writing signed by both you and us.  We may revise these terms and conditions from time-to-time, but such revisions will not affect the terms of any contracts which we have entered into with you.

If any provision of these terms and conditions is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect, and such invalid or unenforceable provisions or portion thereof will be deemed omitted.

No waiver of any provision of these terms and conditions, whether by conduct or otherwise, in any one or more instances, will be deemed to be, or be construed as, a further or continuing waiver of that provision or any other provision of these terms and conditions. 

You may not assign, charge, sub-contract or otherwise transfer any of your rights or obligations arising under these terms and conditions.   Any attempt by you to do so will be null and void.  We may assign, charge, sub-contract or otherwise transfer any of our rights or obligations arising under these terms and conditions, at any time – providing where you are a consumer that such action does not serve to reduce the guarantees benefiting you under these terms and conditions.

Each contract under these terms and conditions is made for the benefit of the parties to it and is not intended to benefit, or be enforceable by, any other person. The right of the parties to terminate, rescind, or agree any amendment, variation, waiver or settlement under such contracts is not subject to the consent of any person who is not a party to the relevant contract.

Subject to the first paragraph of Section 15: these terms and conditions contain the entire agreement and understanding of the parties in relation to the subject matter of these terms and conditions, and supersede all previous agreements and understandings between the parties in relation to that subject matter; and each party acknowledges that no representations not expressly contained in these terms and conditions have been made by or on behalf of the other party in relation to that subject matter.

These terms and conditions will be governed by and construed in accordance with English law, and the courts of England and Wales will have exclusive jurisdiction to adjudicate any dispute arising under or in relation to these terms and conditions.

(21) About us

Full Potential Group is the trading name of Full Potential Limited.

Full Potential Limited has its Registered Office at 308 London Road, Hazel Grove, Stockport, Cheshire, SK7 4RF.

Our Head Office is Regency House, Mere Park, Dedmere Road, Marlow, Buckinghamshire SL7 1FJ. 

Our Company Registration Number is 03604393.

Our E-mail Address is info@fullpotentialgroup.com. 

Our VAT Number is 697 6805 66.

If you need to contact Full Potential Group, please write to the above address, email info@fullpotentialgroup.com or call us on 01628 488990.

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